FAQ

WHERE IS MY ORDER SHIPPED?

Since a lot of good and inexpensive goods are produced in Hong Kong, most of the items on our website are produced in and sent from Hong Kong to the whole world, and a small part is from China and Malaysia.

HOW TO TRACK MY ORDER?

If you have created registered an account you can simply log in and check your order status under "my account".

HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

We use Air Parcel Register shipping method: 

• Air Parcel Register shipping takes 8-18 business days.

ABOUT CUSTOMS TAX?

Taxes may apply for imported goods/services and is regulated by the country law. omekai.com is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

HOW DO I EXCHANGE AN ITEM/ORDER?  

You can exchange a purchased product within 30 days after the package is delivered. If 30 days have gone by since package delivered, unfortunately we can’t offer you a refund. Please note that the cost of shipping return is paid by you.

Please note that the tracking number of shipping return should be sent to us within 3 days after we sent you the return address, or the process of canceling the order will be cancelled.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To exchange an item or order, contact us using our contact page and we will provide you with our current return address.

HOW DO I RETURN AN ITEM/ORDER?

You could return items to us if you do not satisfied with it. Our return policy is to contact us within 7 days after the package is delivered. If 7 days have gone by since package delivered, unfortunately we can’t offer you a refund. Please note that the cost of shipping return is paid by you.

Please note that the tracking number of shipping return should be sent to us within 3 days after we sent you the return address, or the process of canceling the order will be cancelled.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

To return your product, contact us using our contact page and we will provide you with our current return address.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?